WHAT WE DO
Your business is constantly changing, we make sure that your customer is at the heart of everything you do.
Our Services
Brand Equity and Evaluation
Brand Equity and Evaluation
Get to the core of your business.
Understand the purpose and values of your business / company.
Know what people really think of your brand.
Strengthen brand reputation and loyalty.
Customer Experience and Satisfaction
Customer Experience and Satisfaction
Put your customer at the heart of your business.
We don’t offer an ‘off-the-shelf’ approach. We work with each client to create a bespoke approach to meet individual needs.
We use benchmarking and a unique action-plan to track progress and see what works well and what needs reviewing / improving.
Measure customer service.
Improve customer experiences.
Improve customer satisfaction.
Innovation and NPD (New Product Development)
Innovation and NPD (New Product Development)
Strengthen and test new product development by ‘managing’ risk.
Understand the impact of new products on company brand / brand perceptions, customer behaviour and attitudes.
Understand key audiences - their behaviour, motivations, frustrations and unmet needs.
Test new products to find out their appeal, likelihood to buy and price point.
Discover opportunities and priorities relating to new products.
Economic Analysis and Modelling
Economic Analysis and Modelling
Know the value of the impact created by your business.
Customer Journey Mapping (Online and Offline)
Customer Journey Mapping (Online and Offline)
Puts your customer front and centre in your organisation’s thinking.
Shows where customers interact with your business.
Gives an outside perspective on your sales process.
Understand customers, what questions they have and how they are feeling.
Identify opportunities to enhance customer experience.
Expose changes in customer behaviour.
Identify gaps in the journey or points that are painful / disjointed - the difference between desired customer experience (expectations) and the actual experience.
Employee Satisfaction and Engagement
Employee Satisfaction and Engagement
Help to develop and transform your staff.
Ensure employees are aligned with your company’s values and brand.
Know how happy and content your employees are with their job / work environment.
Know the extent to which employees feel passionate about their jobs and are committed to the organisation.
Segmentation and Buying Personas
Segmentation and Buying Personas
Know who your customers are.
Segment and target customers more effectively.
Market segmentation.
Brand Equity and Evaluation
Brand Equity and Evaluation
Get to the core of your business.
Understand the purpose and values of your business / company.
Know what people really think of your brand.
Strengthen brand reputation and loyalty.
Customer Experience and Satisfaction
Customer Experience and Satisfaction
Put your customer at the heart of your business.
We don’t offer an ‘off-the-shelf’ approach. We work with each client to create a bespoke approach to meet individual needs.
We use benchmarking and a unique action-plan to track progress and see what works well and what needs reviewing / improving.
Measure customer service.
Improve customer experiences.
Improve customer satisfaction.
Innovation and NPD (New Product Development)
Innovation and NPD (New Product Development)
Strengthen and test new product development by ‘managing’ risk.
Understand the impact of new products on company brand / brand perceptions, customer behaviour and attitudes.
Understand key audiences - their behaviour, motivations, frustrations and unmet needs.
Test new products to find out their appeal, likelihood to buy and price point.
Discover opportunities and priorities relating to new products.
Economic Analysis and Modelling
Economic Analysis and Modelling
Know the value of the impact created by your business.
Customer Journey Mapping (Online and Offline)
Customer Journey Mapping (Online and Offline)
Puts your customer front and centre in your organisation’s thinking.
Shows where customers interact with your business.
Gives an outside perspective on your sales process.
Understand customers, what questions they have and how they are feeling.
Identify opportunities to enhance customer experience.
Expose changes in customer behaviour.
Identify gaps in the journey or points that are painful / disjointed - the difference between desired customer experience (expectations) and the actual experience.
Employee Satisfaction and Engagement
Employee Satisfaction and Engagement
Help to develop and transform your staff.
Ensure employees are aligned with your company’s values and brand.
Know how happy and content your employees are with their job / work environment.
Know the extent to which employees feel passionate about their jobs and are committed to the organisation.
Segmentation and Buying Personas
Segmentation and Buying Personas
Know who your customers are.
Segment and target customers more effectively.
Market segmentation.