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5-Star rating is a priority for housebuilders, as it provides customer confidence in properties and helps to improve rates of sale; but is there limited differentiation for a housebuilder to find a ‘dynamic’ and competitive capability?
Understanding what your customers want and value should be central to your business strategy. It can lead to increased sales, convert customers into advocates, exploit your competitive edge and find the magic blue-print for a high-performance culture.
#fuzeresearch #competitiveedge #business #growtherightway #housebuilder #strategy
Understanding what your customers want and value should be central to your business strategy. It can lead to increased sales, convert customers into advocates, exploit your competitive edge and find the magic blue-print for a high-performance culture.
#fuzeresearch #competitiveedge #business #growtherightway #housebuilder #strategy
Corporate Purpose, a business’s core reason for being, has the power to generate customer loyalty, inspire and engage employees and help businesses to set a course for sustainable and meaningful growth, yet many companies don’t measure it and harness it’s power, do you?
#fuzeresearch #leadership #growth #opportunities #business #sustainable #innovation #culture #businessandmanagement #success #sustainability #employeeengagement #strategy #purpose #customerengagement
#fuzeresearch #leadership #growth #opportunities #business #sustainable #innovation #culture #businessandmanagement #success #sustainability #employeeengagement #strategy #purpose #customerengagement
Calling all housebuilders, customers value a great home but also a vibrant community…
74% of consumers agreed that it is important housing areas should not just be thought of as individual properties and should be designed to foster a strong sense of Community.
#newhousing #housebuilders #community #customerexperience #customerexperiencemanagement #housing #PropTech #insights
Source: https://www.eurocell.co.uk/whitepaper Eurocell (2018) Developing communities that will meet the needs of a rapidly evolving society (n=1000).
74% of consumers agreed that it is important housing areas should not just be thought of as individual properties and should be designed to foster a strong sense of Community.
#newhousing #housebuilders #community #customerexperience #customerexperiencemanagement #housing #PropTech #insights
Source: https://www.eurocell.co.uk/whitepaper Eurocell (2018) Developing communities that will meet the needs of a rapidly evolving society (n=1000).
We’re passionate about helping businesses to find game-changing insights that can be used to transform them by helping teams focus solely what their customers want and value.
#fuzeresearch #customer #people #culture #cx #customerexperience #customerexperiencemanagement #growtherightway #innovate #businesssuccess #learning #experiencemanagement #employeeexperiencemanagement #commercialoutcomes #competitiveedge #traininganddevelopment #highereducation #technology #property #housebuilding
#fuzeresearch #customer #people #culture #cx #customerexperience #customerexperiencemanagement #growtherightway #innovate #businesssuccess #learning #experiencemanagement #employeeexperiencemanagement #commercialoutcomes #competitiveedge #traininganddevelopment #highereducation #technology #property #housebuilding
What consumer trends are driving #newhomes design and builds?
A customer experience strategy is about more than measuring their satisfaction, it's also about really knowing who your customers are, what they value the most when choosing new home... what influences this decision?
Knowing these things at the point of design is extremely powerful when used in the right way, as it helps the #housebuilding process be more efficient and effective in 🎯 what future customer may want... but also knowing exactly how to met expectations right now!
Specific house driven eco-features are top of the agenda... interestingly, the need for a vibrant and authentic community is also an important driver! We think, given the current climate, these factors are just as important, if not more in the present day? Agree?
#fuzeresearch #customersatisfaction #customerexperience #growtherightway #property #newhome #homegoals #ecohome #housebecomesahome #housesatisfaction
(Source - Shout out to @redrowhomes for the great eco-feature study!)
A customer experience strategy is about more than measuring their satisfaction, it's also about really knowing who your customers are, what they value the most when choosing new home... what influences this decision?
Knowing these things at the point of design is extremely powerful when used in the right way, as it helps the #housebuilding process be more efficient and effective in 🎯 what future customer may want... but also knowing exactly how to met expectations right now!
Specific house driven eco-features are top of the agenda... interestingly, the need for a vibrant and authentic community is also an important driver! We think, given the current climate, these factors are just as important, if not more in the present day? Agree?
#fuzeresearch #customersatisfaction #customerexperience #growtherightway #property #newhome #homegoals #ecohome #housebecomesahome #housesatisfaction
(Source - Shout out to @redrowhomes for the great eco-feature study!)
Understanding what your customer’s really think about your brand and what they say about your brand can be a real eye opener! It may confirm the strengths you have worked hard to build up over the years, but also highlight the areas that are a weak point that must be addressed.
CEO’s know this gap exists that is why they value insights on what their customer’s actually think about their brand, asking themselves ‘Are our customer’s advocators or detractors? How is this impacting our reputation?’
We have found that the best brands, are not only unafraid to uncover these critical issues, but actually ask FUZE to help find them – they know it could be a ‘brand blind spot’. Those that address this brand gap cultivate a culture that allows a business, brand(s) and team to grow and develop.
#fuzeresearch #brand #brandperception #brandreputation #businesssuccess #brandgap #growtherightway #businessculture #insight #customertruth
CEO’s know this gap exists that is why they value insights on what their customer’s actually think about their brand, asking themselves ‘Are our customer’s advocators or detractors? How is this impacting our reputation?’
We have found that the best brands, are not only unafraid to uncover these critical issues, but actually ask FUZE to help find them – they know it could be a ‘brand blind spot’. Those that address this brand gap cultivate a culture that allows a business, brand(s) and team to grow and develop.
#fuzeresearch #brand #brandperception #brandreputation #businesssuccess #brandgap #growtherightway #businessculture #insight #customertruth
Investing in Customer Experience lets your business discover trends, patterns and key drivers of customer opinion allowing you to take action to fix broken experiences and maximise the positive impact driving up customer spend.
Source: Kriss (2014) The Value of Customer Experience, Quantified (Harvard Business Review)
#fuzeresearch #cx #customerexperience #customerexperiencemanagement #customerfirst #customerexperiencematters #impact
Source: Kriss (2014) The Value of Customer Experience, Quantified (Harvard Business Review)
#fuzeresearch #cx #customerexperience #customerexperiencemanagement #customerfirst #customerexperiencematters #impact
Great stay at the really cool @moxyhotels excel - the brand experience was really fun, edgy and engaging. Check out the magnetic letters at the checkin desk. We couldn’t help ourselves!!!