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Are you measuring social sustainability?Social #sustainability is one of the most important fact....
Are you measuring social sustainability?
Social #sustainability is one of the most important factors to be considered when developing #homes and #communities but it is also one of the most difficult areas to measure.
#fuzeresearch #buildingcommunities #customerexperience #socialsustainability #housebuilders #housebuilding #buildbackbetter #proptech #customerdriven #customerinsights #commercialdevelopment #urbanplanning #urbanregenerations #urbandevelopment #competitiveedge
We’re proud to be working with the @festivalofthrift as they have a strong ethos based around ....
We’re proud to be working with the @festivalofthrift as they have a strong ethos based around sustainability and creating an inclusive community by inspiring people to be creative and explore ways in which we can all make small changes to make a difference for the future of our planet.
We’ve worked closely with them over a number of years to help them understand who their audience is and what motivates them, providing strategic insights to improve their marketing messaging, know what areas to improve and how to grow supporting the long-term vision of the festival.
#testimonial #insights #research #clientsuccess #knowyourcustomer #impact #marketing #strategy #sustainability #community #actionplan #strategicplanning #strategicmarketing #marketing #ROI #improvement #future
What can you do to foster a sense of community?Building houses is about more than just buildings....
What can you do to foster a sense of community?
Building houses is about more than just buildings, it’s about building #homes and #communities for now and the future where people feel happy and safe and a sense of belonging.
#fuzeresearch #buildingcommunities #customerexperience #socialsustainability #housebuilders #housebuilding #buildbackbetter #proptech #customerdriven #customerinsights #research #housebuildersuk #housetohome
Do you have the right balance between quality and quantity?With the introduction of the New Home....
Do you have the right balance between quality and quantity?
With the introduction of the New Homes Quality Board and the New Homes Ombudsman and an ever-increasing spotlight on improving the quality of new build homes have you found the right balance to keep your customers satisfied and protect your brand?
#fuzeresearch #customersatisfaction #housebuilders #Proptech #customerinsights #newhomes #businessimprovement #highperformanceculture #customerdriven #NHQB #housebuildersuk
Are you meeting your customer’s expectations when they move into their new homes?With the impe....
Are you meeting your customer’s expectations when they move into their new homes?
With the impending introduction of the New Homes Quality Board (NHQB) and the ever-increasing pressure to deliver high quality new homes, understanding your customer’s expectations has never been more important.
SO WHAT SUMMARY?
➡️ Monitoring customer complaints is valuable for predicting future business performance. It is directly linked to improving annual sales growth and gross margin.
#fuzeresearch #customerexpectations #housebuilders #NHQB #Proptech #customersatisfaction #brandreputation #newhomes #research #businessperformance
Are you focused on continuous improvement?For a business to grow and succeed it is important to ....
Are you focused on continuous improvement?
For a business to grow and succeed it is important to continually improve but knowing where improvements need to be made can be challenging. Asking the right questions that deliver high-impact actions that inspire a customer-driven culture of continuous learning has never been more important.
FUZE undertook a qualitative content analysis of the key CEO statements about customer satisfaction in the housebuilding sector. Source: HBF (2016-2020) and reviewed the Wilson, Briefing paper Aug 2020. New-build housing: construction defects - issues and solutions (England). The below is an interpretation of these sources.
#continuousimprovement #continuousimprovementculture #impact #customerjourney #culture #research #housebuilder #housebuilders #innovate #proptech
Are you exploiting customer trends?Knowing what your customers want in a house is a vital part o....
Are you exploiting customer trends?
Knowing what your customers want in a house is a vital part of building the houses that they want to buy.
SO WHAT SUMARY?
- In an ever-changing world it is important to have a customer experience strategy and system that allows for continuous feedback, action, learning and impact so that you are always planning and delivering properties that your customers want
- With an increasing number of customer touchpoints, particularly online and the stats available to analyse them, it is important not to neglect the holistic customer journey
- Asking the RIGHT questions at the RIGHT time, delivers high-impact actions to cultivate a customer-driven high-performance culture
FUZE undertook a qualitative content analysis of the key CEO statements about customer satisfaction in the housebuilding sector. Source: HBF (2016-2020) and reviewed the Wilson, Briefing paper Aug 2020. New-build housing: construction defects - issues and solutions (England). The below is an interpretation of these sources.
#fuzeresearch #housebuilders #customer #salesmarketing #customerexperience #proptech #housebuilder #newhomes #newhomebuilder #newhomesales #newhomedesign #newhomebuilders
Could your business benefit from investing in a customer journey strategy?Many businesses today ....
Could your business benefit from investing in a customer journey strategy?
Many businesses today put a great emphasis on measuring customer satisfaction, however neglecting other metrics and looking at the complete customer journey and experience means that you could be operating in a false economy and missing valuable opportunities to improve and grow your business.
FUZE undertook a qualitative content analysis of the key CEO statements about customer satisfaction in the housebuilding sector. Source: HBF (2016-2020) and reviewed the Wilson, Briefing paper Aug 2020. New-build housing: construction defects - issues and solutions (England). The below is an interpretation of these sources.
#fuzeresearch #customersatisfaction #customer #housebuilders #proptech #customerjourney #feedbackculture #businessgrowth #businessimprovement #businesssuccess
Do you know what your competitive edge is?In a packed marketplace where there is lots of competi....
Do you know what your competitive edge is?
In a packed marketplace where there is lots of competitors it can be hard to stand out from the crowd. Understanding who your customers are and defining, aligning and improving your customer and people experiences can help to find it.
Can you confidently name the Top 3 factors that differentiate your business/brand(s) In relation to your nearest competitor?
SO WHAT SUMMARY?
- Investing in your customer experience and asking the right questions of your customers can be invaluable to businesses wanting to find a competitive edge in a busy marketplace.
- Knowing and understanding your customer can help to uncover what it is that differentiates you from competitors, helping you to exploit game-changing insights to deliver your growth goals
FUZE undertook a qualitative content analysis of the key CEO statements about customer satisfaction in the housebuilding sector. Source: HBF (2016-2020) and reviewed the Wilson, Briefing paper Aug 2020. New-build housing: construction defects - issues and solutions (England). The below is an interpretation of these sources.
#fuzeresearch #competitiveedge #competition #housebuilder #housebuilders #proptech #customerexperience #construction #newhome #newhomes #newbuild #growth #insights #property
Are you benefitting from everything that being a customer-centric business has to offer?Knowing ....
Are you benefitting from everything that being a customer-centric business has to offer?
Knowing what your customers want and need in a new house and being able to solve their pain points means that you are more likely to sell houses.
SO WHAT SUMMARY?
- Creating a customer-centric culture is imperative for success in a highly competitive marketplace. It can help you to grow revenues, improve efficiency, drive business performance and play an instrumental role in staying ahead of your competition
- A customer-centric culture involves focusing on your employee experience as they must feel empowered and trusted to drive and deliver the customer experience
- A CRM strategy can help to facilitate a better understanding of your customers providing a consistent, efficient and effective service and useful insights to help drive your business forward
FUZE undertook a qualitative content analysis of the key CEO statements about customer satisfaction in the housebuilding sector. Source: HBF (2016-2020) and reviewed the Wilson, Briefing paper Aug 2020. New-build housing: construction defects - issues and solutions (England). The trend is an interpretation of these.
#fuzeresearch #culture #businesssuccess #productivity #CRM #Employeeexperience #housebuilders #Proptech #competitiveedge #insights

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