“ Over £1.4m funding won ”
Client need
Key services:
Customer experience and satisfaction
Funding bid support
Business development
Business operations benchmarking
Award nomination support
We have been working with Chester Cathedral for over ten years supporting them in a number of areas. We originally started working with the Cathedral to help them to evaluate their customer’s experience and satisfaction. This is still at the core of what we do with them today. Using our research, the Cathedral are able to gain on-the-ground insights and make a difference to real business issues resulting in improved customer satisfaction and overall growth.
Research solution approach
We support Chester Cathedral in a number of areas. Our research has helped them to improve customer satisfaction, engage in more effective business practices and has provided evidence to support funding bids.
Our experienced research team carry out regular visitor surveys at the Cathedral. The results are then compared with established benchmarks to see where operations are doing well and which areas need improving. This allows the Cathedral team to make evidence-based decisions that have a real impact on the business and its goals.
About the client
A multipurpose building with the primary purpose being to celebrate God.
Chester Cathedral welcomes over 300,000 visitors per year.
(Welcomed over 300,000 visitors in 2017, an 11.4% increase on the previous year [source: VisitEngland - Most visited free attractions].)
Key insight
There has been a 15% increase in under 30’s visiting the Cathedral, a key business target.
Impact
Over £1.4m funding won for multiple projects.
Client need
Key services:
Customer experience and satisfaction
Funding bid support
Business development
Business operations benchmarking
Award nomination support
We have been working with Chester Cathedral for over ten years supporting them in a number of areas. We originally started working with the Cathedral to help them to evaluate their customer’s experience and satisfaction. This is still at the core of what we do with them today. Using our research, the Cathedral are able to gain on-the-ground insights and make a difference to real business issues resulting in improved customer satisfaction and overall growth.
Research solution approach
We support Chester Cathedral in a number of areas. Our research has helped them to improve customer satisfaction, engage in more effective business practices and has provided evidence to support funding bids.
Our experienced research team carry out regular visitor surveys at the Cathedral. The results are then compared with established benchmarks to see where operations are doing well and which areas need improving. This allows the Cathedral team to make evidence-based decisions that have a real impact on the business and its goals.
About the client
A multipurpose building with the primary purpose being to celebrate God.
Chester Cathedral welcomes over 300,000 visitors per year.
(Welcomed over 300,000 visitors in 2017, an 11.4% increase on the previous year [source: VisitEngland - Most visited free attractions].)
Key insight
There has been a 15% increase in under 30’s visiting the Cathedral, a key business target.
Impact
Over £1.4m funding won for multiple projects.
“ FUZE Research have given us really useful insights into our business, empowering us to make changes to our operation, improving what we do and how we do it. FUZE helps us to interpret the results and formalise action plans. We then prioritise these actions, make the changes and then re-evaluate the operation. We have seen some great successes using this process, improving many aspects of the business from marketing awareness to customer service standards. We have also used FUZE as part of successful funding bids to show our commitment to continuous improvement and desire to understand our visitors.”
“ FUZE Research have given us really useful insights into our business, empowering us to make changes to our operation, improving what we do and how we do it. FUZE helps us to interpret the results and formalise action plans. We then prioritise these actions, make the changes and then re-evaluate the operation. We have seen some great successes using this process, improving many aspects of the business from marketing awareness to customer service standards. We have also used FUZE as part of successful funding bids to show our commitment to continuous improvement and desire to understand our visitors.”